Get more work done at a lower cost

Customer Value Agreements
Customer Value Agreements

Customer Value Agreements

Every piece of Cat® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Your Cat dealer can help you maintain that built-in value through a Customer Value Agreement (CVA).

When you have a CVA with your Cat dealer, you have more time to do what you do best – run your business. Trained dealer technicians assist you by maintaining your equipment and driving down operating costs. In the end, everyone's goal is the same – helping you get more work done at a lower cost.
 

What is a Customer Value Agreement?

A CVA is any arrangement between you and your Cat dealer that helps you lower your cost-per-unit of production. Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that your Cat dealer will provide you with careful planning and ongoing attention that will help you succeed.

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Customer Value Agreements
Customer Value Agreements
What are the benefits of a Customer Value Agreement?

Agreement flexibility – adapt your level of support to meet your requirements
All maintenance parts and tools – Cat maintenance parts/tools for routine services
Accurate, professional testing – Caterpillar trained technicians have the specialist knowledge, technology, and global backup to check your equipment
Early warning – advanced diagnostics to identify problems and schedule repairs
Plan ahead with greater confidence – improved reliability enables tighter scheduling of maintenance intervals
Increased uptime – engines run longer and more efficiently, improving profitability

Benefits
Benefits

Customer Value Agreement FAQs

A CVA is an individualized plan for all your equipment, regardless of age or application, with no pre-set requirements. Depending on your needs, your costs can be a flat monthly fee or based on production hours. Your agreement can cover one piece of equipment, systems, or entire fleets. Your Cat dealer will help you get more work done at a lower cost for your Cat and non-Cat equipment.

When you and your Cat dealer team up with a CVA, you get more than just equipment – you get the equipment management expertise of Caterpillar. 

Customer Value Agreements are an excellent tool for managing new Cat equipment right from the start. But agreements can also be written after the sale to help you control costs and improve availability. In every case, you get access to trained experts who know more about your Cat equipment than anyone else. Building the right CVA always begins with a careful assessment of your needs and ends with an agreement that provides you with the lowest possible cost per production unit.

Think about your current preventive maintenance practices and service needs, and consider who is best qualified to provide these services. Your Cat dealer can provide service in a timely, efficient, and cost-effective manner. You save money, improve availability, and have more time to concentrate on other important aspects of your business.

Effective equipment management is one of the most important keys to maximizing productivity and minimizing costs. Consider partnering with the management experts at your Cat dealer.

If preventive maintenance is not getting priority attention, a CVA can ensure maintenance recommendations are followed to the letter.

Knowing beforehand that service will be needed allows you to schedule downtime and save money with before-failure repairs. Component repairs and/or overhauls can be accurately anticipated, allowing for the lowest possible costs.

Before-failure repairs often cost less than half of the cost of after-failure repairs. A CVA can maximize service life and minimize costs by repairing before a major failure occurs.

Once you know these costs, you can make informed decisions regarding equipment replacement options. Through a CVA, your dealer can help you improve maintenance record-keeping so these important costs are readily available, for higher resale value.

Focusing on Your Real Job

What percentage of your resources are spent on the following?

Finding and training mechanics
Repair tools, equipment, and diagnostic tooling
Environmental disposal fees
Employee benefits
Parts inventories
Shop building upkeep, taxes, insurance, and utilities
Service and lube trucks

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Focusing on your real job
Focusing on your real job

All of these factors impact your bottom line. A CVA can minimize these and other costs by placing a variety of service duties into the expert hands of dealer technicians. It sounds simple, but the fact is, you may wear a number of hats in your business – from operator to equipment manager and service technician. A CVA can cover any or all of your equipment management needs, allowing you the benefits of working with the experts, your Cat Dealer.

Working for You

Maximum benefits for your equipment, your resources, and your way of working.

Explore CVA Benefits
Working for You
Working for You

RELIABLE POWER FOR YOUR INDUSTRY

Learn how setting up a CVA with remote monitoring and an extended service contract can better protect your business and your equipment for the long haul.

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RELIABLE POWER FOR YOUR INDUSTRY
RELIABLE POWER FOR YOUR INDUSTRY

Product Support

From maintenance and parts to financing and training, we’re committed to help you control and manage costs, manage risk, and safeguard your operation. 

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Product Support
Product Support

electric power

Caterpillar offers the industry’s widest range of electric power products. The Caterpillar Electric Power team will work directly with you for the life of your power system – from configuration to installation to operation.

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electric power
electric power

Electric Power Products

Any size or shape. In any regulatory environment. When you need power, Caterpillar is equal to the challenge. Our generators are used in a variety of applications.

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Electric Power Products
Electric Power Products

CAT® CONNECT – MORE VALUE, LESS STRESS

Cat Connect helps you monitor, manage, and enhance your operations, giving you the customized data you need to identify and resolve problems quickly – often before they result in costly repairs and unscheduled downtime.

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Cat Connect
Cat Connect