• Their transporters have been powered by Cat® engines for over 30 years, and the Paling creators have been working closely with the Ontario, Canada based dealer, Toromont Cat the whole time. With  their equipment being so unique, the only engine that can stand up to Paling's quality and reliability standards is a Cat engine.
• Prior to the COVID-19 pandemic putting the entire globe on sudden lockdown, Paling had spent 14 months working on an order of transporters bound for a local steel mill and were in the home stretch when they ran into a fan controller issue, shutting the machine down. 
• With time running out due to virus safety restrictions, the threat of eliminating the ability for Toromont to safely visit the Paling factory to diagnose the issue was approaching. This meant Paling was on the verge of missing a customer ship date, resulting is unhappy customers and lost money.
  
• Enter the magic of telematics, with the engines in Paling’s transporters being equipped with Product Link™ Elite (PLE) 743, a Caterpillar telematics device that talks to the engine control module over a specific network or two-wire ethernet. The PLE743 uses a cellular radio to communicate to the Caterpillar back office, allowing Caterpillar and its dealers to remotely access the engines, diagnose fault codes and flash engine software.
• A Caterpillar engineer, who was working from home in Illinois, was able to remotely log into the transporters, sitting on the Paling factory floor in Canada to perform a software update that was required for the engine to work with the machines. This allowed the dealers to practice social distancing and not risk anyone's safety.
• The future is officially here with this technology allowing remote log into transporters to see customers data in real time. This is a game changer during this new normal and meets customers needs and potentially leads to future sales.

Check the specs

CONTACT PALING

CONTACT YOUR CAT DEALER

• The Cat® C13B Industrial Diesel Engine is offered in ratings up to 577 hp (430 kW) and peak torque 2634 Nm (1943 lb-ft).
• Engine is over 32% lighter while offering 20% more power and over 120 million hours of customer application experience. 
• With a 65% reduction in size and 63% in weight from its previous engine equivalent, the Cat C13B is unparalled in supporting engine downsizing without an impact to overall performance. And with an absence of an EGR, the C13B provides a simplified installation process, saving OEMs valuable time and costs.
• The C13B is designed to allow OEMs to downsize their engine platforms, lower installation costs and maximize uptime by providing long life in the toughest applications.
• At Caterpillar, safety is a priority which is why we put all our engines through rigorous rounds of testing and validation — including more than 120 million off-highway hours for the Cat C13B. We make our engines reliable, so operators can focus on keeping their work site safe, secure and in service.
  

CUSTOMER:

Paling Transporter Ltd

PRODUCT:

Paling Transporter

LOCATION:

Ontario, Canada

SCOPE OF ENGINE USE:

Cat® C13B U.S. EPA Tier 4 Final Industrial Engine

DEALER:

Toromont Cat

TRANSFORMING TRANSPORTERS

Going from a 1950s family-run Hamilton Ontario gas station to building machines capable of hauling 200 imperial tons of steel safely around mills worldwide, the story of Paling Transporter is the stuff that mechanical dreams are made of. The journey from pumping fuel transitioned to heavy truck repair and transporter maintenance before the Paling team decided to - develop their very own prototype (and that first transporter crafted in 1986 is still in use at a steel mill today, for the longevity win).

These days, Paling focuses on making material handling at steel companies as efficient and cost-effective as possible, with transporters that use hydraulic suspension to conveniently do the job of multiple specialized machines. Their transporters have been powered by Cat® engines for over 30 years, and the Paling creators have been working closely with the Ontario-based dealer, Toromont Cat the whole time. “Quite honestly, our equipment is very unique, and the only engine that can stand up to our quality and reliability standards is a Cat engine,” explains Cameron Evans, Paling Transporter General Manager. “Even when we tell our customers about the life that we’re getting out of these Cat engines, oftentimes they have to ask questions about whether or not I’m being honest with them.” And Evans cites a transporter with a C15 engine that reached a staggering 80,000 hours (with very minimal work needed) as an example of his total transparency.

GOING REMOTE

The Paling team also doesn’t hesitate to pick the Toromont team’s brain when a totally unexpected curve ball shows up. When the COVID-19 pandemic put the entire globe on sudden lockdown in March, Paling had been working on an order of transporters bound for a local steel mill for 14 months. They were in the home stretch when they ran into a fan controller issue, shutting the machine down. But time was running out, because all work was about to be shut down due to virus safety restrictions, eliminating the ability for Toromont to safely to go to Paling to diagnose the issue. Paling was on the verge of missing a customer ship date, which would result in very unhappy customers and a whole lot of money tied up in equipment sitting on the floor in limbo.

Enter the magic of telematics. The engines in Paling’s transporters were equipped with Product Link Elite (PLE) 743, a Caterpillar telematics device that talks to the engine ECM over a specific network or two-wire ethernet. The PLE743 uses a 4G cellular radio to communicate to the Caterpillar back office. The PLE743 allows Caterpillar and its dealers to remotely access the engines, diagnose fault codes, and flash engine software. A Caterpillar engineer, who was working from home in Illinois, was able to remotely log into the transporters, sitting on the Paling factory floor in Ontario, to perform a software update that was required for the engine software to work with the machines. Once new engine SW was updated the sale was finalized as the machines made it safely to their new home, before Paling closed production as part of pandemic compliance. And it was all done without the Toromont team needing to risk anyone’s safety by violating social-distancing or shelter-at-home rules.

The future is officially here. “It was spectacular to even be involved in this process with Caterpillar and to see the capabilities that are possible with the telematics,” Evans says. During the pandemic and beyond, the PLE technology allows the Paling team to remotely log into the transporters and see customers’ data in real time, as well as significantly shorten response time—no matter how much physical distance there is between technician and machine. It’s a game-changer on the support front, and the timing couldn’t be better. “That’s going to be the benefit for us in this new normal,” explains Evans. “This allows us to meet our customers’ requirements and potentially even leads to further sales.”

“It was spectacular to even be involved in this process with Caterpillar and to see the capabilities that are possible with the telematics.”