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Common Questions About Cat® Powertrain CVAs

Cat® Customer Value Agreement (CVA) Consultant Lyle Block has the answers to common questions about Powertrain Guarantee CVAs. Check out the video or read on, and we’ll address those questions and more in this article.

Estimated read time: 3 minutes

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Customer Value Agreement

 

Cat® Powertrain Guarantee Customer Value Agreements (CVAs) for Mining

Adding a Cat® Powertrain Guarantee CVA to your off-highway truck or large wheel loader is a great way to get valuable protection and assurance after the standard machine warranty expires. With this type of CVA, you don’t just hope for a target component life: It’s guaranteed.  

Your customized Powertrain Guarantee CVA offers:

  • Guaranteed component life to planned replacement
  • Options for dealer labor coverage for all component repairs or replacement
  • Dealer tracking and planning to get the right parts delivered when and where you need them
  • Timely maintenance to help you achieve up to a 25% increase in expected component life

Your Cat dealer can help you shape a CVA plan to fit your needs and budget. Before you schedule a consultation, here are answers to four of the most common questions about these CVAs.

Is dealer labor required for planned maintenance?

Your CVA offers options for do-it-yourself service or trained dealer labor for planned maintenance (PM) procedures. Dealer labor isn’t required as long as you:

  • Use 100% Cat parts for maintenance.
  • Meet the timing requirements for PM completion and accuracy.

Dealer labor is required for specified midlife repairs within the program guide. Be sure to work with your dealer to schedule required midlife procedures.

What are the differences between the plans?

Your CVA is customized for your operation. You can start by choosing between two tiers of CVA services:

  • Prorated plans are for off-highway trucks and large wheel loaders. These dealer-led plans include reimbursement of covered components for life not achieved. You’ll have the flexibility to add Cat S•O•SSM Services, condition monitoring and more, as needed. Condition monitoring pays for itself by providing timely alerts and advice, enabling repairs before failure and preventing unplanned downtime.
  • Plus plans take your CVA to the next level — with full coverage on rotative parts within the powertrain. These plans require enrollment in Cat Condition Monitoring and Compliance Management, which provides oversight and recommendations throughout the terms of your limited Equipment Protection Plan (EPP).
 
 
“The CVA goal is for customers to realize the greatest value from their equipment investment by building a more valuable relationship with Caterpillar and Cat dealers.”

— Lyle Block, Cat CVA consultant

 
 

Can this CVA be paired with other coverage?

Yes. Both the Prorated and Plus plans can be combined with other EPPs and extended warranties. Talk with your dealer and representatives of other plans you already have to see how the coverages can work together. 

What happens if I sell the machine BEFORE coverage ends?

Your Powertrain Guarantee CVA is portable and transferable. The guarantee stays with the machine, even if it moves to a different dealer territory or is sold to another party.* 

A Powertrain Guarantee CVA assures you get reliable powertrain performance and hassle-free ownership for years to come. Contact your Cat dealer to learn more about all the CVA solutions for your mining operation.

Visit the Cat CVAs for Mining website for more information, or consult with your Cat dealer to shape a plan for your needs.

*Subject to availability

CUT COSTS, BOOST EFFICIENCY WITH CAT® CVAS

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