Cat maintenance service agreement
Cat maintenance service agreement

Service Agreements for Mining Equipment Maintenance

Cat® Senior Parts & Service Marketing Consultant Megha Garg answers a few common questions about Maintenance for Mining Customer Value Agreements (CVAs). Check out the video, or read on, and we’ll address those service level agreement questions and more in this article.

Estimated read time: 5 minutes

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Cat maintenance service agreement

 

Take a Closer Look at Cat® Maintenance for Mining CVAs

Cat® Maintenance for Mining Customer Value Agreements (CVAs) give you a 100% hassle-free experience. They simplify the maintenance of your mining fleet by making sure you get the parts and service you need right on time for planned maintenance. 

With this CVA, you can be confident that your team will always have the required Cat supplies, along with options for proactive dealer labor. It’s a tailored solution to boost uptime and reduce the risks of unplanned-for costs. 

With three levels to build from, your plan can be customized with flexible payment terms, your choice of planned maintenance (PM) kits or dealer PM services, plus Cat S•O•SSM Services fluid analysis.  

Be sure to schedule some time to talk with your dealer about your maintenance needs. Until then, here are Garg’s answers to some of the most common questions about Maintenance for Mining CVAs.

Cost of CVA versus competitors' parts

Well, you can probably find generic fluids and filters that cost less up front, but there’s a lot more to a CVA than just keeping your supply bins full. The difference is in the big picture costs across your equipment’s lifecycle. 

Just by using Cat fluids and filters alone, you can achieve significant savings. And when you sign a CVA, Caterpillar and your Cat dealer work together to schedule predictive maintenance services, using everything from machine connectivity and fluid samples to inspections and PM checklists optimized for every machine and application. 

It all works to enable extended oil drain intervals and filter changeouts. You end up saving money on PM parts and labor because you’ll have fewer total interventions.  

That also means you’ll incur fewer opportunities to introduce contamination into machine systems. Clean machines work better and last longer, helping to ensure that you get best-in-class machine uptime, controlled costs and greater peace of mind for your business.

 

“When Cat fluids and filters are used together, your fuel injector costs can be lowered by up to 80%, engine working life can last up to 2 times longer, and major component life can be extended by up to 50%.”

— Cat Senior Parts & Service Marketing Consultant Megha Garg

 

The two goals of a Maintenance CVA

Your focus is on repairs and rebuilds. So why should you buy a Maintenance for Mining CVA?

  • Maintain peak performance and efficiency between rebuilds.
  • Catch small issues before they turn into major (and costly) repairs. 

Bottom line, optimizing and simplifying your maintenance practices keeps your equipment on the job, minimizing downtime while maximizing its value to your operation. 

A CVA helps keep your crew prepared for your next PM. It keeps parts on hand so repairs can be completed with as little downtime as possible.  Better still, your people don’t have to keep track of individual part numbers for filters and supplies. You get everything you need for each machine, delivered right when you need it.

You can also opt to have a dealer technician come on site to handle PM services for you and take care of any backlog. Plus, you can easily include rebuilds and planned component replacements in your CVA agreement. Your CVA lets you focus 100% on your mining operation, without worrying about PM details.

Genuine Cat products are part of the coverage

Again, you can find cheap generic fluids and filters, but don’t fall into the trap of thinking that aftermarket supplies can offer the same quality as a genuine Cat products.  

Cat filters are designed to optimize system performance in Cat machines. They offer unique design specs for specific machines working in mining applications — unmatched by any competitor. 

They also undergo rigorous testing to ensure that they meet today’s tight tolerances, regulations and specifications.  You can have total confidence that they’ll perform the way they should in Cat equipment … and in machines from other OEMs, too. 

Again, your Maintenance CVA is about more than just parts and supplies. Each of the three available CVA levels is designed to maximize the total value from your equipment investment, with complete protection, hassle-free convenience and expert support.

On-time maintenance is key 

The bottom line on Cat Maintenance for Mining CVAs is this: On-time maintenance reduces costs per hour. And performing those maintenance procedures with genuine Cat filters and fluids, which are designed to work together for maximum component protection, can save you 40% to 80% on overall costs.

With predictable monthly payments, your CVA gives you better control of your cash flow. You can reduce your parts inventory, too, while taking advantage of things like component life guarantees and risk-sharing programs. 

Visit the Cat Maintenance for Mining CVA website for more information, then work with your Cat dealer to shape a plan for your needs and budgets.

CUT COSTS, BOOST EFFICIENCY WITH CAT® CVAS

Customize a Customer Value Agreement (CVA) to simplify mining equipment ownership and maintenance.

SHAPE YOUR CVA
CUT COSTS, BOOST EFFICIENCY WITH CAT CVAS
CUT COSTS, BOOST EFFICIENCY WITH CAT CVAS
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Find out more about how your dealer can support your mining operation and keep your jobsite moving.

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