The Caterpillar North Little Rock facility was one of the company’s worst safety performers back in 2011. Today the facility is recognized as a safety leader, and a model for leveraging upstream activities to achieve desirable downstream results.

It took a revolutionary approach to safety management to drive the facility’s recordable injuries from 20 in 2011 down to 0 in 2016. Following the Zero-Incident Performance (ZIP™) Process – a playbook for safety excellence – the team of about 500 employees have integrated measurable safety activities into everything they do. They don’t just build Cat® motor graders, they build them safely – every day. 

In five years, a combination of safety initiatives, leadership development and an overall focus on cultural improvement drove the facility’s Recordable Incident Frequency (RIF) from 5.12 down to 0.