UNCOVER THE “VALUE” IN A CAT® CUSTOMER VALUE AGREEMENT

What is a CVA?

Cat Customer Value Agreements (CVAs) feature comprehensive solutions for parts, services and connected technologies designed to address the evolving needs and expectations throughout your vessel lifecycle. No matter which CVA you choose, you can expect Caterpillar and your dealer to help keep you on the water.

What’s included in a CVA?

Speak to your Cat Dealer today to tailor a CVA that truly meets your needs. Keeping your vessel running is key to your success. With a Cat CVA, we offer you the options of the following service-based outcomes:

• Individualized solutions ranging from traditional parts and services, to connected technologies and more
• Customized total maintenance and repair solutions, including engine planned and unplanned events
• Data-driven insight enabled by condition monitoring and expert analysis, enhancing equipment operation and efficiency

What assets does a CVA cover?

You can set up a CVA for individual assets, multiple assets or an entire fleet. CVAs are available for existing and new products, manufactured by Caterpillar or not. Payment terms are flexible, too — choose from a predetermined flat rate or pay for “power by the hour.”

Why does investing in a CVA make sense in today’s economic climate?

1.      Reduce unplanned repair costs and downtime. Chances are, there’s not much wiggle room in your budget for expensive unscheduled repairs. Because CVAs focus on planned, predictive maintenance — and make it quick and easy for either you or your dealer to schedule and complete those tasks — your risk of unplanned failure goes down. Plus, your dealer’s expertise when it comes to interpreting asset data means potential problems get spotted earlier, when you can plan the best time to fix them. It all adds up to less money spent on repairs and more time spent earning a profit.

2.     Rely on your dealer for manpower. Do your stretched-thin technicians often get pulled away from routine maintenance to deal with emergencies? A CVA doesn’t just help you avoid unexpected repairs; it also helps ensure you have access to dedicated dealer resources when you need them. You can set up your agreement to have your dealer handle routine maintenance so your techs can focus on other tasks, or vice versa. And unlike temporary contractors who set up shop during a boom only to shut down when business fades, your local dealer is here to stay.

3.     Achieve high uptime and low operating cost. A CVA aims to maintain and optimize your asset condition for you to operate your fleet efficiently. You can count on our dealer network and resources to support your businesss at different stages of vessel lifecycle. With a CVA, you won’t have to waste valuable time waiting on parts or service, and you’ll have the right information and advice at your fingertips to keep your vessel running.

Want to learn more about CVAs?

Visit www.cat.com/marineCVA for more information or contact your local Cat dealer, who can answer any additional questions you have, explain in more detail how CVAs work and walk you through the process to get started.