2. Know where to rent generator sets and related equipment
Your rental generator sets are only as reliable as the supplier who backs them. In planning for temporary power, find a rental dealership that has the equipment you need and a staff qualified to solve your problems and service the machines. Visit the dealership to get to know the people you’ll need to rely on during scheduled shutdowns and emergency power outages.
Supplier selection criteria could include:
- Inventory – The supplier should have all necessary equipment in stock – generator sets and accessories – or be willing to commit to getting it on demand. Suppliers who do not have the equipment available in the region must have the capability to import it in an emergency.
- Service and support – The supplier should be willing to deliver the power generator sets and, in some cases, additional equipment, including power cable, transformers, and more. In addition, suppliers should train local personnel in the equipment operation or, if necessary, provide staff for operation, service, and maintenance.
- Location – At a minimum, the supplier should be strategically located to serve major population centers. The ideal supplier will have multiple locations from which to deliver equipment and dispatch support staff.
- Experience – Longevity in business can be a good indicator of a supplier’s reliability. Suppliers should be willing to discuss their track record in delivering and installing equipment under tight deadlines, as well as their experience in emergencies. Reputable suppliers will always provide references.
- Terms – When renting generator sets for emergencies, it is not always possible to secure an absolute guarantee for the availability of the equipment. However, some suppliers offer contracts that provide a “right of first acceptance.” In this arrangement, a party pays the supplier a retainer fee for an allocation of specified equipment. In return, the supplier agrees not to release that equipment to another entity without the first party’s consent.
Some basic questions to ask include:
- What is the kilowatt (kW) range of your generator set rental fleet?
- Can you deliver immediately? If not, how long will it take?
- What if I need a generator set in the middle of the night or during a holiday?
- Who supplies the fuel?
- How are your rental contracts structured? How flexible are they?
- Have you ever rented generator sets to customers in my industry?
- What equipment/manpower do I need to provide?
- What technical service/support do you offer?
- How do I know my rental units are reliable?
- What happens if a generator set I rent goes down?
- Do you have cables and other equipment I may need?
- Can you train my staff to hook up and operate the equipment? How long will it take?
- Can I obtain pre-approved credit so I can avoid delay during an emergency outage?
- Can you supply an operator?