Listening to the Customer

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Cat Marine Training

Jamie MacDonald Discusses his favorite Cat® customer stories

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In this episode of the Cat® Power Podcast, Jamie MacDonald, a marine account manager from Cat dealer Gregory Poole, talks about how an excess soot issue was resolved for a customer with a Hatteras GT63 Convertible Sportfish boat. At a boat show, MacDonald introduced the customer to a Cat filtration expert, who, in a short amount of time, developed a new type of filter that resolved the problem. The innovation led to a new line of filters that is widely available through Cat Marine.

Jamie MacDonald Podcast
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