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Caterpillar Continues Service Excellence Legacy With CAT Concierge Program For Yachts
For Worldwide Release: October 2014
Fort Lauderdale, Florida - When yacht owners choose Cat® engines to power their vessel, it is with the understanding that they’ve purchased some of the highest quality marine powerplants that money can buy. Backed by an unmatched dealership network, these engines not only add value to the vessel but ensure peace of mind while at sea and while in port. To further ease the customer experience in servicing these engines, Cat Concierge was created in 2005 to enable customers to relax even further, knowing that personalized service was just one phone call away. Since the program’s inception, over 1,200 vessels have been enrolled in Cat Concierge with over 1,100 successfully completed cases.
“Knowing our customers’ feelings and needs means they get more yachting enjoyment, and Cat Concierge has a history satisfying customers globally,” Shane Wright, Cat Concierge global program manager noted. “Working in tandem with our worldwide network of Cat dealers, we find that Cat Concierge provides a unique advantage to Cat customers that can’t be found anywhere else.”
With professional managers staged throughout the world, Cat Concierge continues to provide customers of select yacht manufacturers with unparalleled, personalized service. Regardless of a malfunction’s cause, a failure could occur anywhere and potentially outside of the customer’s preferred Cat dealer’s territory. Although the customer has the option of locating the local dealer’s contact information and dialing him directly, Cat Concierge obviates the need for seeking correct dealer contact information, contacting that dealer, and subsequently managing the project. One phone call to Cat Concierge assigns that customer a regional manager that handles his or her case on a daily (often hourly) basis to ensure that repairs are efficaciously completed. Streamlined repairs can be attributed to the Concierge regional managers having built personal relationships with dealer personnel, and the personalized service that each customer receives is certainly not by chance; rather, this unique tailored assistance is shaped and designed from a carefully documented process that aims to maximize value that customers expect when they select Cat engines and componentry.
Whether to schedule a routine oil change or to initiate an engine overhaul, Cat Concierge continues to be the service upon which customers rely to meet all of their Caterpillar service needs throughout the world.
Cat Concierge program experts will be on hand at the Caterpillar Engine Tent #1213 during the Fort Lauderdale International Boating Show, October 30th – November 3rd. Follow us on our new Facebook page: www.facebook.com/caterpillaryachting and Twitter: www.twitter.com/catmarineglobal using #CatatFLIBS for up-to-the-minute information on Caterpillar Marine.
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About Caterpillar Marine
Caterpillar Marine, with headquarters in Hamburg, Germany, groups all the marketing and service activities for Cat and MaK™ marine diesel, dual fuel and gas power and propulsion systems within Caterpillar Inc. The organisation provides premier power solutions in the medium- and high-speed segments with outputs from 93 to 16,800 kW in main propulsion and 10 to 16,100 kWe in marine generator sets as well as a comprehensive portfolio of propulsion solutions. The sales and service network includes more than 2,100 dealer locations world-wide dedicated to support customers in ocean-going, commercial marine and pleasure craft wherever they are.
More information is available at: MARINE.CAT.COM/pr
About Caterpillar
For nearly 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets. With 2013 sales and revenues of $55.656 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three product segments - Resource Industries, Construction Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment. For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media.
Press Inquires
Jenna Janik Marcoux
Phone: +1 713 895 1449
Marcoux_Jenna_J@cat.com