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Caterpillar Marine Unveils Cat® Concierge Plus Enabling Premium, Unmatched Service for Pleasure Craft & Yachting Customers
Dreaming of 100% Hassle-Free Ownership? Make It A Reality With Cat® Concierge Plus
Houston, Texas – Caterpillar Marine has announced the release of Cat® Concierge Plus, the next generation of Cat Concierge, providing unmatched global coverage customers can trust, greater peace of mind, and protection. Cat Concierge Plus makes it even easier for Cat powered pleasure craft customers to receive 24/7 support whenever and wherever they are with experts from Caterpillar monitoring your engines while you enjoy time at sea.
Available now for Cat C32B marine engines, and coming soon for other models, customers with this new, elite service can take advantage of several key features and benefits.
100% Hassle Free Ownership
- 24/7 proactive engine monitoring and maintenance notifications
- Extended Service Coverage
- Exclusive Mobile App
- Parts kits with everything required for routine preventative maintenance
- Labor costs for services provided by the Cat Certified Dealer Network
- Vessel location tracking
- Dockside support
- 4/7 Concierge Plus technical phone support
- Detailed Engine service history
“By leveraging the classic Cat Concierge offering, we are able to provide customers with an elite and exclusive service unparalleled to anything available to pleasure craft & yachting owners today. Extensive research, planning, and voice of customer were conducted when creating Cat Concierge Plus to ensure that owners can travel at ease and prevent unexpected issues from interfering with their boating experience,” says Alex Berg, Global Pleasure Craft & Yachting Manager for Caterpillar Marine.
Cat Concierge Plus can be included as an option when purchasing your new C32B engine. Whether you’re on the water every day or only a limited time each year, there’s a Cat Concierge Plus option for you. Customers can select the 300, 500 or 500-plus hours of coverage annually and a three-, four- or five-year contract. One fixed price covers everything, wherever you go. Early next year the service will be extended to other, to be announced, models.
“Cat Concierge Plus is an important achievement for both our company and our customers and we are excited that we will be able to elevate the boating experience with a new premium service that manages all engine needs,” added Berg.
Contact your local Caterpillar dealer to learn how to start experiencing Cat Concierge Plus or visit www.cat.com/catconciergeplus for more information.
About Caterpillar Marine:
Caterpillar Marine, with headquarters in Houston, Texas, groups all the marketing and service activities for Cat® and MaK marine diesel, dual fuel, and gas power systems within Caterpillar Inc. The organization provides premier power solutions in the medium and high-speed segments with outputs from 93 to 16,800 kW in main propulsion and 10 to 16,100 ekW in marine generator sets. The sales and service network includes more than 2,100 dealer locations worldwide dedicated to support customers in ocean-going, commercial marine and pleasure craft wherever they are.
More information is available at: www.cat.com/marine
About Caterpillar
Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2019 sales and revenues of $53.8 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed. The company principally operates through three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and provides financing and related services through its Financial Products segment. For more information, visit caterpillar.com. To connect on social media, visit caterpillar.com/social-media.
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