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Customer Success Stories & Results
HOW MINERS AROUND THE WORLD ARE PUTTING CVAs TO WORK
Customer Value Agreements (CVAs) help your operation control costs, maximize fleet performance and make the most of your people and resources. CVAs for mining are customized agreements, tailored to the needs of your operation. Just looking for parts and supplies for do-it-yourself maintenance? No problem. Want a turnkey maintenance and repair solution provided by your Cat® dealer? A CVA can do that, too — and anything in between. Need proof? Check out the stories below from miners around the world. Then contact your Cat dealer to customize a CVA for your unique fleet and operational needs.
Customer: Coal Mine, USA
COMPONENT CVA: DRIVE TRAIN & CYLINDER REBUILDS
The Challenge
Build in budget predictability and add value with targeted component rebuilds.
The Solution
A CVA across 224 machines with preventive maintenance parts, equipment health monitoring and “not-to-exceed” pricing on powertrain and cylinder components.
The Results
More predictable maintenance costs, plus improved reliability and performance across a large fleet.
Customer: Copper Mine, Canada
UNDERCARRIAGE & GROUND ENGAGING TOOL (GET) CVAs: HASSLE-FREE WEAR MANAGEMENT
The Challenge
Shift from CapX model to OpX solution for undercarriage and GET management.
The Solution
A three-year CVA for GET and undercarriage across 16 machines, with dealer-managed wear parts service solutions.
The Results
Extended component life, consistent inventory availability and lower total cost of ownership.
Customer: Copper Mine, Chile
GROUND ENGAGING TOOL CVA: ENSURE COST PER TON, REDUCE DOWNTIME
The Challenge
Control costs and increase durability to improve overall machine availability.
The Solution
A CVA for two electric rope shovels, with onsite inventory, regular wear management inspections and weekly reporting.
The Results
Improved GET quality and component availability enabled the Cat dealer to deliver a fixed cost per ton while reducing GET replacement downtime.
Customer: Mineral Mine, South Africa
GROUND ENGAGING TOOL CVA: SUPPLY GET WITH PREDICTABLE COSTS
The Challenge
Establish a set cost per ton, with predictable GET change-out costs and a fixed rate for supply and delivery.
The Solution
A CVA for all GET on two hydraulic mining shovels with parts change-outs, plus a dedicated dealer wear specialist to measure and control cost per ton throughout the equipment lifecycle.
The Results
Extended GET life, predictable change-out costs, guaranteed cost-per-ton and lower overall GET parts costs.
Customer: Gold Mine, Australia
GROUND ENGAGING TOOL CVA: REDUCE COST PER TON
The Challenge
Reduce GET cost per ton while improving productivity and reliability.
The Solution
A three-year CVA on hydraulic mining shovel GET, including on-site support, bucket inspections, scanning and performance reporting, plus a guaranteed component supply and inventory management.
The Results
Tip life increased by 5% with a 14% reduction in actual GET consumption versus estimated annual consumption.
Customer: Copper Mine, Kazakhstan
GROUND ENGAGING TOOL CVA: GUARANTEE AVAILABILITY AND COST PER HOUR
The Challenge
Ensure guaranteed GET availability and a specified GET cost per hour for two large mining shovels.
The Solution
A one-year GET CVA, including a set cost per hour with stock delivered onsite, plus regular wear management inspections and reports.
The Results
5% lower cost per hour and guaranteed GET inventory for mixed-fleet equipment.
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Maintenance for Mining CVAs
Getting the right parts when and where you need them makes keeping up with essential equipment maintenance hassle-free — and it can help extend component life by up to 50%. Choose from scalable options including PM kits delivered for do-it-yourself service, to dealer labor and component assurance programs that take a load off of your team’s shoulders. All that and more, right this way.
Explore Maintenance CVAs
Hydraulic Hose & Coupling CVAs
High utilization means steady hose and coupling turnover. This is a customizable, hassle-free solution to manage your hose and coupling needs — at the right cost. Scale from delivered replacement kits to a dealer-managed onsite hose assembly shop. Plus, explore options for utilization-based payment with zero upfront cost* on tooling and stock.
Explore Hose & Coupling CVAs
GET & Bucket
CVAs
Want to minimize downtime? Stay on top of bucket and GET supplies, rebuilds and replacements by ensuring you always have the right components on hand and ready to go. Plus, customize options like cost-per-ton guarantees, inventory management, training and technical support, optimized bucket configurations and more.
Explore GET CVAs
Undercarriage CVAs
For strong machine performance, a lot rides on your undercarriage. Get component assurance, machine alerts and the right parts at the right time — all with a cost-per-hour payment structure. It’s a flexible plan to maximize your uptime with zero upfront cost.
Explore Undercarriage CVAs
POWERTRAIN CVAs
Check out all the Powertrain CVAs available for your new or current fleet. Track equipment health, keep up with planned maintenance and control your costs. Your dealer will help your shape a plan that holds the line on your cost-containment goals — costs per ton, costs per hour or costs per mile/kilometer.
Explore Powertrain CVAs
*Support programs and payment options are based on agreement length, fleet size and component consumption.