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CAT® CONCIERGE SERVICES VAVA YACHT IN RECORD TIME
Cat® Concierge Provides World-Class Customer Support
Just days before an important voyage through the Indian Ocean, the yacht, VAVA, experienced issues onboard that required immediate attention. Fortunately, VAVA is covered by Cat® Concierge, and Caterpillar’s ability to quickly address any technical issues is an example of what Cat Concierge can offer to yachts powered by Cat.
WE'VE GOT YOU COVERED
Cat Concierge offers customers 24/7 premium service, and the team of professionals are always one call away to provide the support you need for your Cat powered yacht.
That’s why VAVA Captain Glen McDonnell contacted Cat Concierge to provide support.
Soon after Captain McDonnell contacted the team, Cat Concierge representatives worked with two Cat dealers to provide remote support and order parts for the VAVA.
The following day, the parts order was processed by a local Cat Dealer and once the parts arrived, onsite technicians immediately began work on VAVA and were soon able to get the yacht running again, now ready to start its trip.
In just a little over 60 hours, Cat Concierge was able to process a high priority service request, contact Caterpillar dealers separated by thousands of miles, delegate roles to those dealers, process the parts order, fly the parts to the VAVA and complete the repair, with time to spare for its important voyage.
It goes without saying that Captain McDonnell was impressed.
“I cannot thank Caterpillar enough for all of the efforts to assist us. To all who worked to coordinate a solution, to the Concierge team who travelled at short notice to deliver THE REQUIRED PARTS, AND TO THE FANTASTIC TECHNICIANS WHO TRAVELLED [TO OUR LOCATION] AND WORKED TIRELESSLY THROUGH THE DAY.
This is just one example of Cat Concierge in action. With Concierge, yacht owners can cover their Cat Marine engines for years, with 24/7 support provided by engine professionals. Every call to Cat Concierge is managed on a case-by-case basis, with dealers around the world selected for their ability to provide dedicated support to the vessel. And every call is managed with sophisticated progress reporting procedures, so every issue is resolved.
In this way, Cat Concierge is the ultimate advantage for yacht owners - delivering uptime and availability. No matter where you are, Cat Concierge is with you on the water.
