Cat Concierge
Cat Concierge

PASSION YACHT CREW RELIES ON SUPPORT FROM CAT® CONCIERGE
">PASSION YACHT CREW RELIES ON SUPPORT FROM CAT® CONCIERGE

Cat Concierge Springs Into Action to Help PASSION Yacht Crew

With Cat® Concierge, getting access to a wealth of knowledge and premier support from your global Caterpillar Marine network is just a call away. When the crew of the luxury motor yacht, Passion, needed support they knew exactly what number to call.

“Our safe haven is Cat Concierge,” says Emmott, the owner’s representative for Passion, a highly successful charter vessel that operates primarily in the Mediterranean and Caribbean. “They’ve been excellent in responding to our requests.”

Recently a technical issue occurred with a tight timeline for response and the crew of Passion reached out to the Cat Concierge for diagnosis and repair.  “If it weren’t for them, our engine wouldn’t have been ready to operate in time for our next trip,” says Passion’s chief engineer Steve Long.

Cat Concierge provides premium global customer support available 24/7 to the owners of yachts powered by Cat engines. The team is available anywhere at any time to provide technical expertise, assist with services, or to simply answer your questions about Caterpillar equipment. 

“With Cat Concierge, you have a single point of contact who can tap into a broader base of knowledge and resources about what might be going on with your engine,” Emmott says. “It’s a one-stop-shop for advice and support. Our product representative is a calming voice of reason who keeps us informed and up-to-date on the progress of any given repair.”

 

“WE ARE HERE FOR MORE THAN JUST HELPING TO COORDINATE REPAIRS OR OVERHAULS… …WE’RE HERE ANYTIME YOU NEED TECHNICAL EXPERTISE OR JUST HAVE A QUESTION.” 

— CAT CONCIERGE

Talk to your local dealer about Cat Concierge service for your luxury motor yacht for the ultimate yachting experience.

Cat Concierge Helps Keep Luxury Yacht's Charter Business Afloat

When the Pacific Wave experienced an unexpected setback, the Cat Concierge team stepped in to keep the luxury yacht's charter business up and running.

Get Details
Cat Concierge Helps Keep Luxury Yacht's Charter Business Afloat
Cat Concierge Helps Keep Luxury Yacht's Charter Business Afloat
CAT CONCIERGE PROVIDES WORLD-CLASS CUSTOMER SUPPORT

Just days before an important voyage, yacht VAVA experienced issues onboard that required immediate attention. Fortunately, VAVA was covered by Cat® Concierge.

LEARN MORE
CAT® CONCIERGE PROVIDES WORLD-CLASS CUSTOMER SUPPORT
CAT® CONCIERGE PROVIDES WORLD-CLASS CUSTOMER SUPPORT
CAT CONCIERGE: UNPARALLED GLOBAL SUPPORT WHEN YOU NEED IT

Whether scheduling a routine oil change or initiating an engine overhaul, Cat® Concierge continues to be the service customers rely on to meet all their Caterpillar support needs wherever they are in the world.

READ MORE
Cat Concierge
Cat Concierge

GET THE LATEST STORIES AND TIPS FROM CAT MARINE

SIGN UP FOR OUR NEWSLETTER TO STAY UP-TO-SPEED 

Sign Up

Marine Homepage

From marine diesel engines and generator sets to technology solutions, Caterpillar Marine is your partner on the water.

Go to homepage
Cruise ship in ocean
Cruise ship in ocean

Marine Power Solutions Guide

Get the detailed specifications of Caterpillar Marine solutions needed for your projects right at your fingertips.

Download
Ratings Guide Booklet
Ratings Guide Booklet

Connect With Your Dealer

Talk with product and solution experts to see how Caterpillar can work for you.

Connect With Dealer
Man entering engine room
Man entering engine room