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CAT® CONCIERGE: UNPARALLED GLOBAL SUPPORT WHEN YOU NEED IT
For Worldwide Release: October 2014
Fort Lauderdale, Florida - When yacht owners choose Cat® engines to power their yacht, it is with the understanding that they’ve purchased some of the highest quality marine engines available on the market. Backed by an unmatched global dealer network, these engines not only add value to the vessel but ensure peace of mind while at sea and while in port. To further enhance the customer experience in servicing these engines, Cat Concierge was enables customers to relax even further, knowing that personalized service was just one phone call away.
“Knowing our customers’ feelings and needs means they get more yachting enjoyment, and Cat Concierge has a history satisfying customers globally,” a Cat Concierge Global Program Manager noted. “Working in tandem with our worldwide network of Cat dealers, we find that Cat Concierge provides a unique advantage to customers that can’t be found anywhere else.”
Customers who value uptime and simplicity, chose Cat Concierge service. Through Cat Concierge, customers have a single point of contact responsible for ensuring they get a rapid response to their engine related needs regardless of their port of call. Whether scheduling a routine oil change or initiating an engine overhaul, Cat Concierge continues to be the service customers rely on to meet all their Caterpillar support needs wherever they are in the world.
About Caterpillar Marine:
Caterpillar Marine, with headquarters in Houston, Texas, groups all the marketing and service activities for Cat® and MaK marine diesel, dual fuel, and gas power systems within Caterpillar Inc. The organization provides premier power solutions in the medium and high-speed segments with outputs from 93 to 16,800 kW in main propulsion and 10 to 16,100 ekW in marine generator sets. The sales and service network includes more than 2,100 dealer locations worldwide dedicated to support customers in ocean-going, commercial marine and pleasure craft wherever they are.
More information is available at: www.cat.com/marine
About Caterpillar
Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2019 sales and revenues of $53.8 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed. The company principally operates through three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and provides financing and related services through its Financial Products segment. For more information, visit caterpillar.com. To connect on social media, visit caterpillar.com/social-media.
© 2021 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, "Caterpillar Corporate Yellow", the "Power Edge" and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.
Trade Press Inquiries
Danielle Wills
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Cat® Concierge Provides World-Class Customer Support
Just days before an important voyage, yacht VAVA experienced issues onboard that required immediate attention. Fortunately, VAVA was covered by Cat® Concierge.
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Cat® Concierge Serves as “Safe Haven” for Luxury Yacht Experiencing Engine Trouble
Cat Concierge sprang into action to help the crew of PASSION, getting the luxury motor yacht back to sea quickly and safely in time for its next charter.
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Cat® Concierge Service Helps Keep Luxury Yacht's Charter Business Afloat
When the Pacific Wave experienced an unexpected setback, the Cat Concierge team stepped in to keep the luxury yacht's charter business up and running.
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